When Two Hands Aren’t Enough Anymore
Not long ago, I witnessed something that made me both laugh and wince at the same time. Daniel, a star technician at one of my client companies, had just been promoted to Business Unit Manager. I'd been consulting with them for years, and everyone knew Daniel was their technical ace. He could fix anything with a wire or a screw. Fast, reliable, brilliant with his hands. When the manager position opened up, everyone agreed: "Daniel deserves this!" The celebration was brief. New title, bigger office, healthier paycheck — life looked good. For about three months. Then came the unraveling. Projects…
